Contacting AIM Roads
Need to report a road condition or incident? You can reach us in three ways:
Call: Our toll-free number is available 24/7 at 1-866-222-4204.
Email: Send your report to aimcommunications.ca@acciona.com
Service Request Form: Complete a form on our website: https://aim-roads.ca/service-request/.
To ensure we can accurately address your report, please provide the following details:
Service Area: Provide the nearest city to the incident.
Your Name and Phone Number: This allows us to contact you if further information is needed.
Specific Location: Include the highway/road name and nearest cross streets (e.g., Highway 97B Northbound Lane, 34 Ave SE, across from Salmon Arm Golf Club) or a specific address (e.g., 123 Tappen Rd).
Details of the Incident or Issue: Examples include:
Garbage bag and debris on the shoulder of the road
Stop sign hit and laying on the ground
Deceased animal on the road
Boulder in the northbound lane
Note: If any required information is missing, we may not be able to process your report. Please be respectful and avoid inappropriate language or demeaning comments, as we strive to serve you as best we can. 
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